quick user guide for universal type client

There are 2 ways to get help with your Universal Credit claim. You’ll be told if this appointment will be in a jobcentre or on the phone. You might need an appointment with the Universal Credit team if:

your savings and any investments, like shares or a property that you rent out.

how much you pay for childcare if you want help with childcare costs.any disability or health condition that affects your work.your housing, for example how much rent you pay.To complete your claim you will need to provide information about: You’ll need some identity documents for this, for example your: You can also get support from the Citizens Advice Help to Claim service. If you do not have these, you can call the Universal Credit helpline or go to a jobcentre. your bank, building society or credit union account details.If you apply for Universal Credit those benefits might end and you will not be able to apply for them again, even if your application is not approved.Ĭontact the Citizens Advice Help to Claim service

If you already get benefits or tax credits, you should work out if you’ll be better off before you or your partner claim Universal Credit. Check if you’re better off on Universal Credit before you apply If you cannot claim online, you can claim by phone through the Universal Credit helpline. You’ll link them together when you claim. If you live with your partner, you will both need to create accounts. You must complete your claim within 28 days of creating your account or you will have to start again. You can apply for Universal Credit online.

Quick user guide for universal type client